Privacy Policy

Active Sounds Truck Fest ("Truck Fest," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, or attend our events.

By using our website or purchasing tickets, you agree to the collection and use of information in accordance with this policy.

Personal Information: When you purchase tickets or create an account, we may collect your name, email address, phone number, and billing information.

Payment Information: Payment processing is handled by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs the handling of your payment data.

Event Data: We may collect information related to event attendance, including check-in times and QR code scans.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited.

We use the information we collect to:

• Process ticket purchases and send confirmation emails
• Generate and deliver digital tickets with QR codes
• Communicate event updates, schedule changes, or important announcements
• Manage event check-in and attendance
• Respond to customer support inquiries
• Improve our website and event experience

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party services that help us operate our website and process payments (e.g., Stripe, Resend for email delivery)
• Event Partners: Venue operators or event staff as necessary for event operations and safety
• Legal Requirements: When required by law, regulation, or legal process

We implement appropriate technical and organizational measures to protect your personal information. All data transmission is encrypted using SSL/TLS. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies for authentication, session management, and to remember your preferences. These are essential for the functioning of our ticket purchasing system and user accounts.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal obligations
• Opt out of promotional communications

To exercise any of these rights, please contact us at asoundstruckfest@gmail.com.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

If you would like to request deletion of your personal data, please follow these steps:

1. Send an email to asoundstruckfest@gmail.com with the subject line "Data Deletion Request"
2. Include your full name and the email address associated with your account
3. Provide any order IDs or ticket numbers if available, so we can locate all related records
4. Our team will verify your identity and process your request within 30 days
5. You will receive a confirmation email once all remaining data on file has been deleted

Please note that certain information may be retained as required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.

If you have questions about this Privacy Policy, please contact us at: asoundstruckfest@gmail.com